I have just reviewed our quality charter, which was drawn up nearly a decade ago.
I am pleased to say that only one thing has changed substantially in all those years - the address. Memo to me - change it, ASAP!
To be frank - one other item may have changed. The charter states we do not sell items - it is strictly correct, we do not currently sell directly but we do subscribe to a number of affiliate schemes, which we believe offer appropriate goods; and we do support some local historians who sell their own books. We are also considering selling second-hand books. But that is a story for another time.